Out of The Blue requires payment in full upfront before garments are ordered from the wholesaler. This does not apply to Net Term clients. If Net Terms are requested the client must go through an application process.
All pricing is based off one production run. If orders are to be split on different timelines, they will be treated and priced as separate orders.
Out of the Blue utilizes PayPal for processing payments. You DO NOT need a PayPal account to pay for your order. You have the option to check out as a GUEST. However, if you have a PayPal account and are logged in when you pay for your order, your payment method will automatically default to the credit card you have on file. If you want to use a different credit card, you must enter that information into PayPal at the time of purchase. OTB is not responsible for tracking a payment back to a specific credit card once it has been submitted. If you need your payment canceled and switched to another credit card, OTB will charge a 5% processing fee on the new transaction. This will be added to the original Invoice and a new payment request will be sent out. If you need to cancel your credit card payment for any other reason, OTB will charge a 5% processing fee and remit the difference to the credit card used to make the payment.
For re-orders we will need at least the order quantity minimum. If you need additional items after the first run, we cannot run one or two more at a time. This minimum re-order requirement applies to each individual colorway. Pricing on re-orders is subject to change depending upon volume.
Out of The Blue does not do one-off production samples. Digital mock-ups are used for our visual approval process.
Please review the Customer Due Date. Clients are responsible for notifying Out of the Blue if this date is incorrect or is not the date that was agreed upon.
Out of The Blue Standard Turn Times are 10 business days for screen printing and 15 business days for embroidery.
Review the size breakdown(s) carefully. Clients are responsible for choosing sizes based off garment specifications. It is the client's responsibility to determine what sizes must be ordered and what will fit their specific needs. If the size run is incorrect, it is the client’s responsibility to notify Out of the Blue of any discrepancies. Once the order has been approved and/or received sizes cannot be swapped. OTB is not responsible for garments that do not fit. Items that do not fit cannot be replaced. A new order needs to be placed and repeat set-up and shipping charges may apply.
Out of The Blue has an allowable defect tolerance of 3%. Any misprints or garment defects within the 3% allowable defect tolerance will be credited back to your account. Any misprints or defective garments outside of the 3% allowable defect rate will be re-produced or credited to your account at our discretion.
Out of The Blue will decorate on Client Supplied Garments if the project meets a minimum of 288 pieces. All 288 pieces must be the same garment style. An in-person inspection of the garments must be done by OTB staff. All Client Supplied Garments must be new apparel and not previously worn/washed. Customer supplied orders that require additional handling by Out of the Blue such as unbagging, removing tags/stickers, unpackaging/moving/storing large boxes will incur an upcharge on the standard decoration cost ranging anywhere from 10% to 25% depending upon the extent of the handling Out of the Blue must take on for the order. Out of the Blue is not responsible for replacing or refunding Client Supplied Garments that are damaged or destroyed during the production run that are within the 3% allowable defect rate.
Out of The Blue works with a standard print deviation between 0.25” – 0.5” in any direction.
Clients are responsible for proofing the artwork/mock-up(s) and dimensions on this quote and notifying Out of the Blue of any misspellings or other errors (even if Out of the Blue supplies the artwork). Out of the Blue is not liable for misspellings or other errors once the artwork has been approved. If edits are required after Artwork approval, other charges may be incurred as production may already be in process. Edits or changes to an order after approval will reset the order turn time.
Order quantities cannot be reduced once the quote has been approved.
Order additions cannot be added within ten business days before an order is due as we must allow time for ordering and shipping the additional pieces. A new order needs to be placed and repeat set-up and shipping charges may apply.
If an order is approved and paid for, but then canceled, Out of The Blue will require a 30% restocking/cancellation fee.
If you are claiming Sales Tax Exemption, OTB requires a copy of the exemption license(s) to remove sales tax from the invoice.
Out of The Blue does not offer refunds or exchanges on any order. No returns are accepted as each item is personally customized.